Raíz Heritage Membership & Subscription Policy
About Raíz Heritage Memberships
HI THERE
Welcome to our Terms and Conditions! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.
About Raíz Heritage Memberships
Raíz Heritage memberships provide ongoing access to heritage oils, education, community, and cultural preservation initiatives.
Memberships are designed as a continuation, not a requirement, and are offered only after customers have had the opportunity to experience our products firsthand.
Free Trial Period (If Applicable)
If your membership includes a free trial period, you will not be charged until the trial ends.
You may cancel your membership at any time during the trial period to avoid being charged.
Once the trial period ends and billing begins, the membership is considered active.
Membership Charges
Membership fees are billed automatically at the interval selected during enrollment (monthly, seasonal, or otherwise).
By enrolling, you authorize Raíz Heritage to charge your payment method on file until the membership is canceled.
Refund Policy for Memberships
Membership fees are non-refundable once billed.
Because memberships provide:
Immediate access to digital content
Community spaces
Educational materials
Allocation of limited heritage resources
We are unable to issue refunds for:
Membership fees already charged
Partially used billing periods
Missed cancellation deadlines
This policy applies regardless of usage.
How to Cancel Your Membership
You may cancel your membership at any time through your customer account portal.
To avoid being charged for the next billing cycle:
Cancellation must be completed before the next billing date
Once canceled:
You will retain access to membership benefits until the end of the current billing period
No further charges will occur
Skipping or Pausing (If Offered)
Some memberships may allow you to:
Skip shipments
Pause billing
Adjust delivery frequency
If available, these options can be managed directly in your account portal and must be completed before the billing cutoff date.
Physical Products Included With Memberships
If your membership includes physical product shipments:
Once an order has been processed or shipped, it cannot be canceled
Physical items shipped as part of a membership are not eligible for refunds
Damaged or incorrect items will be replaced at no cost (see below)
Damaged or Incorrect Membership Shipments
If you receive a membership shipment that is:
Damaged
Defective
Incorrect
Please contact us immediately at:
📧 support@raizheritage.com
We will evaluate the issue and provide a replacement where appropriate.
European Union Customers
If you are located in the European Union, digital memberships and subscriptions are subject to EU consumer protection laws.
By enrolling and accessing digital membership content, you acknowledge and consent to immediate access, which may waive the right to withdrawal once access begins.
Account Responsibility
Members are responsible for:
Managing their subscription
Keeping payment information up to date
Canceling or modifying memberships before billing dates
Failure to manage an account does not qualify for refunds.
Questions or Support
If you have questions about your membership, billing, or cancellation:
We’re here to help and believe in transparent, respectful relationships with our members.
Welcome.
We believe clarity builds trust. This page explains how we operate, what you can expect from us, and how we protect and respect you as part of the Raíz Heritage community.
Take your time. Transparency matters here.
Raíz Heritage Membership & Subscription Policy