Raíz Heritage Privacy Policy

HI THERE

Welcome to our Terms and Conditions! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.

Last Updated: February 2026
(update date before publishing)

Raíz Heritage (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with us through our websites, communications, services, and business operations.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

Websites operated by Raíz Heritage (collectively, the “Websites”)
Our social media pages and interactions
Email, SMS, and other communications we send to you
Purchases, memberships, and customer support interactions
Offline business interactions

Collectively, these are referred to as the “Services.”

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Information You Provide Directly

We may collect the following categories of personal information when you use our Services:

Identity & Contact Information
Name, email address, phone number
Shipping Information
Shipping address and delivery details
Payment Information
Payment method details and billing address
(Payment processing is handled by third-party providers; we do not store full payment card numbers.)
Purchase & Transaction Information
Order history, subscriptions, memberships, and transaction records
Preferences & Communications
Marketing preferences, survey responses, and information you choose to share with us

Information Collected Automatically

When you interact with our Services, we may automatically collect:

Online Activity Information
Pages viewed, time spent, navigation behavior, interactions with emails or SMS messages
Device & Browser Information
Device type, operating system, browser type, language, screen resolution
IP Address & Approximate Location
Used for security, analytics, and service optimization

Cookies and Similar Technologies

We and our service providers use cookies, pixels, web beacons, and similar technologies (“Cookies”) to:

Enable core website functionality
Improve performance and security
Understand how visitors use our Services
Personalize content and communications
Measure the effectiveness of marketing campaigns

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

Analytics

We may use analytics services such as Google Analytics to understand how visitors use our Services.

These services collect information through cookies and similar technologies. You can learn more about Google’s privacy practices at:
https://www.google.com/policies/privacy/

You may opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Information From Other Sources

We may receive personal information from:

Referral or affiliate partners
Data enrichment or analytics providers
Social media platforms (when you engage with our pages)

If you provide personal information about others, you confirm that you have authority to do so.

How We Use Personal Information

We use personal information for purposes including:

Providing Our Services
Processing orders, shipping products, managing memberships, customer support, and account administration
Operations & Business Management
Troubleshooting, system maintenance, performance monitoring, and quality assurance
Marketing & Communications
Sending emails, SMS, or postal mail about products, updates, and promotions (you may opt out at any time)
Personalization
Tailoring content, offers, and communications based on interests and preferences
Product & Service Improvement
Research, analytics, and development of new offerings
Security & Fraud Prevention
Protecting accounts, transactions, and systems
Legal & Compliance
Meeting legal obligations and enforcing our terms

How We Share Personal Information

We may share personal information with:

Service Providers & Contractors
Payment processors, shipping partners, hosting providers, analytics tools, customer support services
Affiliates
For operational and administrative purposes
Professional Advisors
Legal, accounting, auditing, and financial advisors
Government & Regulatory Authorities
When required by law or legal process
Business Transfers
In connection with mergers, acquisitions, or asset sales

We do not sell personal information as defined by applicable law.

Third-Party Services

Our Services may link to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. Please review their policies independently.

Advertising & Marketing Partners

We may work with advertising partners to deliver relevant ads and measure campaign performance. These partners may use cookies and similar technologies.

You can opt out of interest-based advertising by visiting:

Sensitive Personal Information

We do not intentionally collect sensitive personal information (such as health data, biometric data, or government identifiers) unless required and permitted by law.

Please do not submit sensitive personal information unless specifically requested.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed 100% secure.

If you believe your interaction with us is no longer secure, please contact us immediately.

Your Choices & Rights

You may:

Opt out of marketing emails using the unsubscribe link
Opt out of SMS messages by replying STOP
Access or update your account information
Request access to or deletion of personal information (subject to legal requirements)

We may still send non-marketing administrative communications.

Jurisdiction & International Transfers

Raíz Heritage is based in the United States. Your personal information may be processed in the U.S. or other countries with different data protection laws.

By using our Services, you consent to such transfers.

Use by Minors

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision.

If you have questions about this Privacy Policy or our data practices, contact us at:

📧 privacy@raizheritage.com

Additional Information for U.S. Consumers

Residents of certain U.S. states may have additional privacy rights, including the right to:

Access personal information
Request deletion
Correct inaccuracies
Opt out of targeted advertising

To exercise these rights, contact us at privacy@raizheritage.com. We may verify your identity before responding.

We honor legally required opt-out preference signals where applicable.

Welcome.

We believe clarity builds trust. This page explains how we operate, what you can expect from us, and how we protect and respect you as part of the Raíz Heritage community.

Take your time. Transparency matters here.

Raíz Heritage Privacy Policy