Raíz Heritage Refund Policy

We offer a 30-day refund policy on your first Raíz Heritage order, so you can experience our products and rituals with confidence.

You have 30 days from the date your order is delivered to request a refund.
This policy applies to your first purchase with Raíz Heritage, regardless of the product purchased.

Eligibility

To be eligible for a refund:

• The order must be your first order with Raíz Heritage

• The request must be made within 30 days of delivery

• Refunds apply to physical Raíz Heritage products

How to Request a Refund

To request a refund, please contact us at:
📧 support@raizheritage.com

Please include:

• Your order number

• The email address used at checkout

• A brief message indicating you’d like to request a refund

If your request is approved, we’ll process the refund to your original payment method.

Do I Need to Return the Product?

No.

Because many Raíz Heritage products include opened oils, samples, ritual materials, or educational components, returns are not required.

Once a refund is issued, we simply ask that refunded products are not resold or used for commercial purposes.

Refund Amount

• You will receive a refund for the product price

• A $5 processing fee will be deducted to help cover handling and transaction costs

• Original shipping charges are non-refundable

Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at:
📧 support@raizheritage.com

We’ll review the issue and make it right as quickly as possible.

Non-Refundable Items

The following items are not eligible for refunds:

• Sale or promotional items

• Gift cards

• Orders placed beyond the 30-day refund window

• Repeat purchases (refund policy applies to first-time customers only)

Exchanges

We offer free exchanges for damaged or defective items.
If exchanging for a higher-value product, any price difference will apply.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

• Items must be unused where applicable

• Original packaging should be intact

• Proof of purchase is required

Refunds will be processed to your original payment method within 10 business days after approval.

Order Cancellations

Orders are processed immediately after placement.

For this reason, we are unable to cancel orders once they have been placed.

Questions?

If you have any questions about refunds, exchanges, or your order, please contact us at:
📧 support@raizheritage.com

We’re always happy to help.