Shipping Policy
HI THERE
Welcome to our Terms and Conditions! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.
Shipping Policy
At Raíz Heritage, we move with intention — and efficiency.
Most orders are processed the same business day when placed before 3:00 PM Eastern Time (ET).
Processing Time
Orders placed before 3:00 PM ET are typically shipped the same day
Orders placed after 3:00 PM ET are typically shipped the next business day
We do not ship on weekends or major holidays
Delivery Time
Once shipped, most orders arrive within 2–5 business days, depending on your location and carrier conditions.
Please note:
Delivery timelines begin after your order has shipped
Shipping times are estimates, not guarantees
Carrier delays (weather, holidays, peak seasons) are outside our control
Order Tracking
As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate at checkout. Raíz Heritage is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If your order arrives damaged or incorrect, contact us immediately so we can make it right.
Welcome.
We believe clarity builds trust. This page explains how we operate, what you can expect from us, and how we protect and respect you as part of the Raíz Heritage community.
Take your time. Transparency matters here.